There is an anecdote about a HUGE SHIP worth perhaps 50 million dollars or more that developed a problem with starting its engines.
After every technician had looked at the engine and much money had been spent on consultants someone suggested a man they had heard of who had an uncanny ability with matters of this kind.
The man was summoned and when he turned up he was seen to be a rather elderly, small man with an old-fashioned tool bag. He reminded the suits of one of those cartoons we see of an old railway engineer in the late 1800s.
He walked around the enormous engines and listened with an old stethoscope.
Eventually he took out a small ballpein hammer and tapped gently in several places, all the while listening intently with his stethoscope.
Finally, as the big bosses were becoming fidgety, he took out a slightly larger hammer and gave a sharp rap with the ball of the hammer.
“Try now,” he suggested.
The engines turned over and ran smoothly even after several tests.
The man packed his tool bag, took out an invoice book and wrote an invoice which he placed in an envelope and handed to the senior manager present and left.
When they opened the invoice they were surprised to find it was for $10,000.00 – ten thousand dollars!
They wrote to the man and asked for an itemised invoice for they had only observed him tap on the engine with a hammer.
In due course the invoice arrived. It had two lines:
Tapping with hammers – $2.00
KNOWING where to tap – $9,998.00
Even at my level – that is nowhere near such desirable numbers – it is my knowledge, my time and my readiness to get my hands dirty that I am charging a very reasonable rate for…